• ServiceLine Bronze
    350annually
    • 1 x Inspection per year
    • X
    • X
    • Telephon-Hotline Basic
  • ServiceLine Gold
    1250annually
    • X
    • 1 x maintenance per year
    • Service technician Premium
    • Telephon-Hotline Premium
  • ServiceLine Platinum
    300monthly
    • 1 x Inspection per year
    • 1 x maintenance per year
    • Service technician Express
    • Telephon-Hotline Express 

INFORMATION

Inspection

Inspection means the routine, periodic checks and preventive state control of the machine tool. The inspection includes the following activities: From the Inspection Checklist we can get out the Details  for the corresponding type of machine / system. It is provided upon request.

Furthermore, the log is evaluated and the following checks carried out:

  • Main functions of the machine
  • Central greasing
  • hydraulics
  • pneumatics
  • cooling systems
  • Main and auxiliary drives
  • tool magazine
  • Safety and protective devices
  • control panel
  • cabinet
  • system Accessories
  • measuring devices

Finally, an inspection report with potentially necessary spare parts for the customer is created.

Maintenance

In connection with the maintenance service are running those works that are essential for restoring the required condition.

  • Disassembly of the sheet metal coverings for cleaning and visual inspection of the spindle drives and the magazine
  • Lubrication at the lubrication points specified by the manufacturer,
  • Replacing the filter mats and replacement of backup batteries
  • Inspection and cleaning of the spindle fan and the fans to the servo amplifiers
  • Visual inspection of the central lubrication lines, cables and coolant pipes
  • Checking the coolant pumps and any filter systems.

Any additional spare parts, as well as the removal and replacement will be charged separately at cost for time and material.

Hotline Basic

Competent service technicians can be reached:

  • Mo – Fr between 8 a.m. and 4 p.m.
  • Callback within 24 h
Hotline Premium

Competent service technicians can be reached:

  • Mo – Fr between 7 a.m. and 6 p.m.
  • Sat between 8 a.m. and 12 noon
  • Callback by a specialist within 45 min
Hotline Express

Competent service technicians can be reached:

  • Mo – Fr between 6 a.m. and 10 p.m.
  • Sat between 7 a.m. and 3 p.m.
  • Sun between 10 a.m. and 2 p.m.
  • Callback by a specialist within 30 min
Service technician Premium

Competent service technicians carry out the activities authorized by:

  • Mo – Fr between 8 a.m. and 4 p.m. within 48h
Service technician Express

Competent service technicians carry out the activities authorized by:

  • Mo – Fr between 7 a.m. and 6 p.m. within 24h
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